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Strategic Thinking and Leadership
Do you truly understand the difference between strategic and tactical thinking and application? If so, do you understand enough about the similarities and differences to create aligned goals, apply...
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Developing and Empowering Leaders – Richard Branson (Part 2)
Richard Branson recently stated that coaching senior managers can be difficult for various reasons, not the least of which is the difficulty in finding an uninterrupted period of time to conduct and...
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11 Key Leadership and Customer Experience Mantras
This week I am attending the IQPC Customer Experience Management Conference in Sydney. I was fortunate enough to be invited to be a guest speaker during the Focus Day on Monday and presented on the...
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Leadership, Employee Engagement and Customer Service
I attended last years IQPC Customer Experience Management Conference in Sydney and thoroughly enjoyed the content. I learned a lot. There were many great speakers. Many of them focused on the what –...
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360 View in 360 Words: Leadership and Influence
To be able to effectively influence others is a key leadership skill. However, like many skills, particularly those involving the art of working with people, influencing can be a challenge. Situations,...
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Leadership and Communication: The Details Matter
One of the challenges of leadership and, in fact, communication in general, is understanding the level of detail required relative to each situation. Depending on the need, it can be necessary to...
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